James O’Toole, a leadership expert said, “Ninety-five percent of
American managers today say the right thing. Five percent actually do
it.” Today’s complex and changing business environment requires a
special style of leadership. Like yesterday’s newspaper, traditional
leadership styles are outdated…no longer effective. Everyone today, no
matter what job they hold must improve their leadership skills. Whether
you are a meeting planner, an association executive or the CEO of a
large corporation, leadership is the key ingredient to organizational
success.
The most critical ingredient needed in all organizations today is
action-oriented leadership based on a whole new set of attitudes.
Uniquely equipped for this task is the innovative leader who possesses
the Beatitudes of Leadership.
Be Bold and Challenge Status Quo
Conformity and status quo are the first steps down the staircase of
business ineffectiveness. People become comfortable doing the same
things the same way, copying everyone else. The innovative leader is
always looking for ways to improve what is being done, never satisfied
with just being good. In today’s chaotic business environment, good is
no longer good enough.
Be a Risk Taker
The innovative leader understands progress depends on change and
change is risky. The leader creates an environment allowing people
freedom to experiment and take risks without fear of reprisal. The
innovative leader provides support and encouragement to his or her
people even if a person fails in trying to do something new.
Be Authentic and Approachable
Creating an open and supportive environment is important if you want
your people to become innovative. One way to make yourself approachable
is to talk openly about your own mistakes and your limitations. Once
viewed as taboo and poor leadership, but now is more acceptable and no
longer thought of as a sign of weakness. In fact, many people find it a
sign of strength and authenticity, a way to gain respect and trust from
your people. After all, who doesn’t make mistakes-it’s only human.
Be a Role Model
The old saying goes, “Actions speak louder than words.” This saying
is more true today than ever before. Change begins at the front office,
the top floor, the corporate boardroom. Workers are not fooled by
posters, slogans, and speeches such as, “People are our most important
asset” or Quality comes first.” Management’s actions show the people in
the organization what is truly important. You must walk the talk.
Be Out and About
In this high-tech, non-stop world, meetings and conferences become
vampires slowly draining the life out of the business. Change occurs so
rapidly that by the time a problem is brought to a staff meeting, it’s
too late. Both solutions to problems and innovative ideas are found on
the front line with the workers. Leaders must get out of the office and
spend time talking to workers and customers in and about the business.
Be Inspirational
Horst Shultze, the former CEO of Ritz-Carlton Hotels delivered one of
the most inspiring and motivating talks ever heard. The vision for his
company unfolded like an artist painting a canvas. He spoke of his dream
of creating, not just good hotels, but the best hotel chain in the
world. He recounted how his workers told him what the hotel industry
needed, what was important, and how to do it. The audience seated in the
auditorium became part of the transformation process. They felt the
workers’ pride and enthusiasm. They could see the difference this leader
brought to his organization.
Throughout his talk he kept the audience sitting on the edge of their
seats. He did not read a prepared text written by some speech writer
but he spoke from his heart. The difference in his talk and other
“speeches” was that you could feel his commitment and caring. It wasn’t
the words he used, but the tone of his words and his physical movement
that made the difference. He was passionate, he was inspiring, and he
planted a seed in all of us. It was clear to the audience that Mr. Horst
Shultze possessed all the Beatitudes of leadership.
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